Xiao Long Bao Diffuser Stone with Bamboo Steamer Gift Set

All candles are made out of natural vegan soy wax, which burns 30% to 50% longer than regular candles, and are more eco-friendly. It does not emit harmful chemicals while burning.

All diffuser stones are made out of plaster which has pores to absorb and release the scent spray/oil.

Every purchase is handmade-to-order which requires 1-3 days to process. Shipping days do NOT include the processing time.

All shipping options can be found at checkout page.

SouveDeer is NOT responsible for any taxes or custom fees. If your package is returned due to not paying custom tax, we will NOT issue a refund. Customer will be responsible for paying re-shipping fee.

SouveDeer is US registered website. Foreign transaction fees may occur. Please contact your credit card company to learn more.

All products are final sale. Every item will be carefully inspected prior to shipping. No return or exchange.

However, if you receive damaged items, please contact us with proof of photos or videos at souvedeer@gmail.com

Which wax do you use?
We use 100% soy wax (not soy & paraffin wax blend) to give you the purest and most natural aroma experience.

What's the difference of soy wax and regular wax?
Most big brands' candles, including the ones found at home stores, use paraffin wax as their main source.

Paraffin wax is stable, safe, and also used for cosmetics. However, it releases harmful cancer causing chemicals when burning.

Soy wax is made out of soybeans which makes it all natural, vegan, and eco-friendly.

Why am I charged extra fees on my credit card statement?
Note that SouveDeer is USA registered website. That is likely the Foreign Transaction fees. Please contact your credit card company to know more about the charges.

When will my order arrive?
Every purchase is handmade-to-order which takes 1-3 days to process. Shipping days do NOT include processing time.

All shipping options can be found on checkout page, ranging from 1 day to 7 days.

Can I return my order?
All products are final sale. We cafefully inspect every item before shipping.

However, if you receive damaged items, please contact us with proof of photos and videos at souvedeer@gmail.com

What should I do if package was not retrieved in time and got returned?
All returned packages due to unsuccessful delivery such as provided address not deliverable, or failed to retrieve package, will NOT be refunded.

Buyer will need to pay extra shipping fees for a re-shipment.

Why am I being asked to pay fees by custom?
Every country has different custom fee rule. SouveDeer is NOT responsible for custom fees.

What happens next if my package was returned because I didn't pay the custom fees?
All returned package due to not paying custom fees will NOT be refunded. Buyer will need to pay extra shipping fees for re-shipment.